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INOG recommends centralized operations of Networks, and below is a typical structural model of responsibilities.

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Operations Standards:
INOG supports and develops all its processes, procedures and operations designs based on the international standards offered by:

Both Standards have similarities and parallels in the operations environment. The following table illustrates those services:

Similarities and Differences


eTOM

 

 ITIL

Telco enterprise model

 

IT / ICT Service Management

ITU international standard

 

ISO/IEC international standard

Enterprise-wide Process Framework

 

 Set of best practices

Hierarchical catalogue of process elements

 

 Process guidance

Blueprint for process direction for Service Providers

 

Best Practice Framework, that can then be applied within enterprises

Common language to describe processes

 

Mechanisms to deliver controlled and optimisable services

Standardised vocabulary

 

Standardised vocabulary

Whether the Managed Services is operated under ITIL or eTOM, the Operations Services required are illustrated in the following model:

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